Please note: Nu Form are unable to provide refunds for change of mind returns. Change of mind includes instances where a style does not suit you, did not fit you how you expected it to, and any reason other than where our returns team assess an item as faulty.
Nu Form items must be returned within 7 days of delivery. Sale items are final sale unless damaged or faulty. Faulty items must be returned within 5 days of delivery.
We do not cover the cost of return postage, so please try to choose the correct sizing. We’ve done our absolute best to provide as much sizing information as possible, though do feel free to send us an email if you need help.
All brands aim to send out standard items within two working days of your order being received, however please note that there have been unprecedented delays due to COVID. To allow for creation time, made-to-order pieces will be posted within 10-14 business days, dependent on the respective brand.
Please note some brands operate out of Australia, while others from Aotearoa, New Zealand. This may mean that a little bit of patience would be required if the packages are coming from international waters, and also if you live rurally.
All shipping is free for orders over $75. If your order is under $75, there is a $12.50 flat rate.
To our friends outside of Australia and New Zealand, please note that we do not currently ship worldwide due to a range of factors, though mainly due to the package delays brought about by the COVID pandemic. We do, however, have a global ethical brand directory for both our local and international friends.
Click for our full shipping and returns policy, or alternatively, contact us at firstname.lastname@example.org.